Concierge
Your personal dining stylist
We ship across India. This page explains how your order is prepared, when it leaves us, when you can expect it, and what we do if something goes wrong on the way. If anything here is unclear, write to us at info@anvayaliving.in and we will help.
We ship to addresses within India only. We do not ship outside India at present.
All prices and payments are in Indian Rupees.
If our delivery partner cannot serve your PIN code, we will contact you before dispatch. If we cannot find a way to deliver, we refund you in full.
Delivery within India is free on every order, with no minimum spend.
The amount shown at checkout is the total you pay. Nothing further is added after that, and no tax is added at checkout. Our Terms of Service explain our tax position in full.
Cash on Delivery is available only in the part of the Navi Mumbai area that we currently serve. It is free in Nerul and CBD Belapur. In the surrounding pincodes we serve, a Cash on Delivery handling fee of 49 rupees or 99 rupees applies depending on your delivery pincode, and the exact amount is always shown at checkout before you pay.
If your pincode is outside the area we serve, Cash on Delivery is not offered and you can pay online instead. This affects how you pay, not where we deliver: we deliver anywhere in India either way.
Every order is checked and packed by hand. Tableware is fragile, so we take a little care over it.
Orders placed after 2 pm IST are taken up on the next working day. Our working days are Monday to Saturday, excluding public holidays.
We dispatch within 1 to 2 working days of your order being placed.
If an item turns out to be unavailable after you have ordered, we will write to you. You can wait for it, take the rest of your order, or have a full refund.
Once your order has been dispatched, delivery usually takes:
These are estimates given to us by our delivery partner. They are not guarantees. Weather, local restrictions, festivals and transport disruption can add time.
You will receive an email confirming your order as soon as it is placed.
You will receive a second email when your order is dispatched. It tells you what has been sent.
We do not offer live tracking on our website today, and we are not yet connected to a courier system that traces a parcel automatically. Where our delivery partner gives us a tracking number, we include it in your dispatch email. If we have not been given one, write to us with your order number and we will find out where your parcel is and tell you.
If your order has not arrived 3 working days after the delivery estimate above, email info@anvayaliving.in with your order number. We will take it up with our delivery partner and keep you informed.
If a parcel cannot be traced, we will not leave it unresolved. We will take it up with our delivery partner, keep you informed, and agree with you whether to send a replacement or refund you in full.
Please open your parcel soon after it arrives and check the pieces.
If anything is broken, damaged or missing, tell us within 48 hours of delivery. Email info@anvayaliving.in with your order number and photographs of the item and of the outer packaging. The photographs let us settle the claim with our delivery partner, and they mean you do not have to send anything back before we act.
We will replace the item or refund you. You never pay return shipping when an item arrives damaged, incorrect, or later than the delivery estimate we gave you. The full terms are in our Returns Policy.
Please check your address and phone number before you pay. Our delivery partner will usually call before delivery, and an incomplete address or an unreachable phone number is the most common reason an order is delayed.
If you need to correct an address, email info@anvayaliving.in with your order number. We can change it at any time before dispatch. Once a parcel has left us we cannot redirect it.
Our delivery partner will normally attempt delivery up to three times. Please keep the phone number on your order reachable.
If delivery fails and the parcel comes back to us, we will write to you. You can ask us to send it again once we have a corrected address, or you can have your money back. For a prepaid order we start the refund within 3 working days of the parcel reaching us, to the method you paid with. A Cash on Delivery order that is never delivered is never paid for, so there is nothing to refund.
You can cancel an order at any time before it is dispatched, at no charge. Email info@anvayaliving.in with your order number. There is no self service cancellation on the website today, so please write to us.
If we cancel an order, for example because an item is unavailable or an address cannot be served, you pay nothing and we refund you in full.
Refund timings are set out in our Returns Policy.
Your order stays our responsibility until it is delivered to the address on the order. If it is lost or damaged before that point, we put it right.
Anvaya Living A-401, Akshar Alvario, Plot No. 76, Sector 27, Nerul, Navi Mumbai 400706, Maharashtra, India
Email: info@anvayaliving.in
Grievance Officer: Shuchi Bansal, Grievance Officer, info@anvayaliving.in, +91 9867752032, 9:00 am to 9:00 pm, 7 days a week
We acknowledge every complaint within 48 hours of receiving it and resolve it within 30 days. We give you a reference number in our reply so you can follow it up.
Last updated: 10 August 2026