Returns Policy

We want you to be happy with what arrives. This page explains when you can send something back, how to start it, and how quickly you get your money. If anything here is unclear, write to us at info@anvayaliving.in and we will help.

Everything below applies to orders placed and delivered within India, which is the only place we ship to today.

If something arrives damaged, broken or wrong

Tableware travels badly, so we take this seriously and we settle it quickly.

Tell us within 48 hours of delivery if a piece arrives chipped, cracked or broken, if an item is missing from the parcel, if you were sent the wrong item, or if what arrived is not what the product page described.

Email info@anvayaliving.in with your order number and photographs of the piece and of the outer packaging. The photographs let us settle the claim with our delivery partner, and they mean you usually do not have to send anything back before we act.

We will replace the piece or refund you, whichever you prefer. You pay nothing. There is no return postage for you to arrange, and no charge of any kind.

The same applies if your order reaches you later than the delivery estimate we gave you. You may refuse it or return it, and we refund you in full.

If you simply change your mind

We do not take a piece back because you have changed your mind.

Please read the description, the dimensions and the photographs before you order, and write to us at info@anvayaliving.in if you would like to know more about a piece first. We would far rather answer a question than turn a return down.

You can still cancel at any time before your order is dispatched, at no charge, and everything above about a damaged, missing, wrong or late order still applies in full.

Cancelling before dispatch

You can cancel an order at any time before it is dispatched, at no charge. Email info@anvayaliving.in with your order number and we will cancel it and refund you in full.

There is no cancel button on the website today, so please write to us. Our Shipping Policy explains when an order is normally dispatched.

Once a parcel has left us we cannot stop it. At that point it becomes a return, and the sections above apply.

How to start a return

There is no self service returns form on the website today. A person handles every return by email, which is slower to start and usually faster to finish.

Email info@anvayaliving.in with your order number and tell us what you would like to send back and why. Add photographs if a piece is damaged.
We reply with what to do next. For a damaged, missing or wrong item we normally settle it from the photographs alone, so usually nothing needs to come back at all.
Where a piece does need to come back, we will give you the address and agree a timescale with you. Pack it as carefully as it reached you, and keep the receipt from the courier until your refund arrives.
We write to you when the parcel reaches us, and again when the refund is on its way.

Please do not send anything back before writing to us. We cannot match an unannounced parcel to an order, and it delays your refund.

What we cannot take back

A piece that has been used, washed or damaged after delivery.
A piece returned without its original packaging, where the packaging is what protects it on the way back.
A piece you no longer want, where nothing about it is faulty, wrong or late.

None of this applies to a piece that was faulty when it reached you. That is covered above, and by Indian consumer law, whatever this page says.

Natural variation is not a fault

Our tableware carries a reactive glaze. Tone, depth of colour, the way the glaze pools at an edge, the speckling, and small differences in size and weight vary from piece to piece. Two plates from the same set will not be identical. That is how these pieces are made, and we do not treat it as a defect.

Colours also look different on different screens, so the shade in your hand may not be exactly the shade you saw.

Because variation is how these pieces are made, it is not a fault and not a reason for a return. If you are unsure how a glaze will fall on a particular piece, write to us before you order and we will describe the stock we actually have.

Refunds

We start your refund within 3 working days of the returned parcel reaching us, or of us agreeing the claim where nothing needs to come back.

The refund goes back to the method you paid with. Your bank or card issuer then takes a further 5 to 7 working days to show it on your statement. That part is out of our hands, but if it has not appeared by then, write to us and we will chase it with our payment provider and send you the reference.

If you paid with store credit, that amount returns to your store credit.

A Cash on Delivery order has no card or account for us to refund to, so we make a bank transfer instead. We will ask you for the account name, account number and IFSC code. We ask for these only to pay you, we ask for them by email from the address on your order, and we do not keep them once the transfer is done. Our Privacy Policy explains how we handle your information.

We refund the full price of the goods. We do not deduct a fee for handling, restocking or cancelling.

Replacements

Where you would rather have the piece than the money, we will send a replacement instead of a refund, at no cost to you, as soon as we have one in stock. That normally means dispatch within 1 to 2 working days. If the piece is out of stock and we cannot say when it will return, we will tell you plainly and refund you.

Your rights under Indian law

Nothing on this page limits the rights Indian consumer law gives you.

Whatever the timeframes above say, we will always take back and refund goods that are defective, damaged, not what was advertised, or delivered outside the delivery schedule we gave you.

You may also raise a complaint with the consumer commission where you live or work. We would rather you told us first, so we can put it right.

Related policies

Contact

Anvaya Living A-401, Akshar Alvario, Plot No. 76, Sector 27, Nerul, Navi Mumbai 400706, Maharashtra, India

Email: info@anvayaliving.in

Grievance Officer: Shuchi Bansal, Grievance Officer, info@anvayaliving.in, +91 9867752032, 9:00 am to 9:00 pm, 7 days a week

We acknowledge every complaint within 48 hours of receiving it and resolve it within 30 days. We give you a reference number in our reply so you can follow it up.

Last updated: 9 August 2026